Terms & conditions

Last updated: 29th September, 2025
  1. ABOUT US
    1. We are Mabyduck Ltd, a company registered in England and Wales under company registration number 15813922. Our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Our VAT registration number is 477861046.

    2. If you have any questions about the Website, please contact us by sending an email to hello@mabyduck.com.

  2. USING THE WEBSITE
    1. We reserve the right to suspend the operation of our Website at any time. We may also restrict access to some parts of our Website to users who have registered with us.

    2. You are responsible for maintaining your own internet connection for accessing the Website.

    3. As a condition of your use of the Website, you agree not to:

      1. misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);

      2. attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website;

      3. remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any program code or data, copyright, trademark, or other proprietary notices, labels or copy protection software contained on the Website.

    4. We may prevent or suspend your access to the Website if you do not comply with these terms or any applicable law.

    5. We may suspend or terminate access or operation of the Website at any time as we see fit.

    6. We do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted or error-free.

  3. USER ACCOUNT AND PASSWORD SECURITY
    1. If you need a username or password to access any part of our Website you agree to:

      1. ensure that any details provided to us are accurate;

      2. keep your username or password secure and confidential;

      3. let us know promptly if you believe that your username or password has been compromised.

    2. We may terminate your access to any Website or any password-protected areas of our Website at any time, if we believe that your use of our Website is affecting the security and stability of our Website or is detrimental to other users.

  4. INTELLECTUAL PROPERTY RIGHTS
    1. The intellectual property rights in the Website and in any text, images, video, audio, or other multimedia content, software, or other information accessible from the Website (Content) are owned by us and our licensors.

    2. You retain all intellectual property rights in any text, images, video, audio, or other multimedia content, software, or other information you upload or submit to the Website (Datasets). By submitting Datasets, you grant us a worldwide, non-exclusive, royalty-free, limited license to host, store, reproduce, display, and otherwise use such content solely for the purpose of operating, providing, and improving the Website and our services. We do not claim ownership of your Datasets, and these Terms do not restrict your rights to use and exploit your own content.

  5. DATA OWNERSHIP AND USAGE
    1. All data collected through our website is owned solely by the customer who commissions the labeling work. We do not claim any ownership of the data collected. Our role is to facilitate the collection of this data by providing the platform and coordinating with third-party human raters. The data will only be used or shared with third parties (such as hosting providers or raters) to the extent necessary to provide and improve our services. We will not use the data for any other purposes without the customer's explicit consent.

  6. INFORMATION ON THE WEBSITE
    1. We try to make sure that the Website is accurate, up-to-date and free from bugs, but we do not guarantee that it will be.

    2. We do not guarantee that the Website will be fit or suitable for any particular purpose. Any reliance that you may place on the information on the Website is at your own risk.

  7. THIRD PARTY SITES
    1. We have no control over, and don't accept any responsibility for, the content of any third party website. If we include a link to any third party website, this doesn't mean that we endorse or recommend the organisation which operates it. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

  8. LIMIT OF LIABILITY
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

      1. losses that were not foreseeable to you and us when these terms were formed;

      2. losses that were not caused by any breach on our part;

      3. business losses; and

      4. losses to non-consumers.

    2. We act solely as an intermediary between the customer and the human raters provided by a third-party service. While we strive to ensure a high standard of data quality by selecting reputable third-party raters, we do not directly guarantee the accuracy or quality of the data collected. Our responsibility is to provide the platform and facilitate the collection process, enabling customers to receive data from the raters.

  9. VARIATION
    1. We reserve the right to amend these terms. Our updated terms will be displayed on the Website. By continuing to use and access the Website, you agree to be bound by any future updates to these terms as and when they are updated. It is your responsibility to check these terms from time to time to verify such variations.

  10. COMPLAINTS AND QUERIES
    1. If you have any questions about our Website, or have any complaints about its contents, please contact us at hello@mabyduck.com.

  11. LAW AND JURISDICTION
    1. The laws of England and Wales apply to these terms. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer and live in either Northern Ireland or Scotland. In which case, you can choose to bring a claim in England and Wales or in the courts of another part of the United Kingdom in which you live.